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Accounts and points


Registering for an account

Do I need a Ctrip account to book?

No. We only need your email address to send you confirmation of your bookings. However, if you do sign up to become a Ctrip member, you will benefit from our rewards program by earning Ctrip Points. Membership is completely free.

How do I register for a Ctrip account?

Click Register at the top right-hand corner and provide your information to enjoy exclusive member deals. While making a flight or hotel booking, you can also register on the booking page by clicking Sign in and then Register now.

Profile, password & booking history

How do I change my password?

After you sign in to your account, hover on My Account in the top right-hand corner, select Profile from the drop-down menu and find Account and password in the menu on the left. Click Change password, enter your new password in the pop-up window and then submit.

What should I do if I forget my password?

A. You can reset your password online:

  1. Click Sign in at the top right-hand corner of the page and then click Forgot your password? above the password box on the sign in page. On the Reset password page, enter your account name and the captcha and then submit.
  2. Choose to reset your password by SMS or email. We will either send a verification code to your mobile phone or an email to the email account you registered with us.
  3. Enter the verification code from the SMS on the reset password page or click the link in the email to set a new password. Note: The link in the password reset email will only be valid the first time it is clicked. Clicking on the link more than once will direct you to an error page.

B. If you cannot reset your password using the above methods:

Please call us at 400 828 8966 (within Mainland China) or (+86 21) 3210 4669 (outside Mainland China). You can also email e_service@Ctrip.com for assistance.

How do I review or update my profile information?

Hover on My Account in the top right-hand corner and select Profile from the drop-down menu. Click the Edit button located at the bottom of the page. Update your personal information then save.

How do I look up my current reservations?

Ctrip members: Find My account in the top right-hand corner and click Sign in. After signing in you can view existing flight, hotel, package and train bookings under My bookings.

Non-Ctrip members: Find My account in the top right-hand corner and click Guest bookings. Choose your booking type from the drop-down menu, input the booking number you want to check and provide the email address used when making the booking. Finally, enter the displayed captcha and click View booking details.

For security purposes, you will receive an email notification confirming someone has viewed your booking details.

Ctrip Points

How do I earn and use points?

You can earn points by registering as a member, booking flights, and booking hotels. For flight bookings, points are added to your account within 2 weeks of your tickets being issued; for hotel bookings they are added within 2 weeks of checking out of the hotel. You can redeem points for products on the Trip.com app or website.

How do I find out how many Ctrip Points I have?

Hover on My account in the top right hand corner and select Ctrip points from the drop-down menu. Your total points are displayed at the top of the page.

Why do I get a different amount of points for each booking?

The amount of points awarded varies depending on the product selected, your booking frequency, and booking amount. We try to reward the most loyal Trip.com customers with the most points.

What can I do with my Ctrip Points?

Ctrip points can be redeemed for promotion codes, which can be used for bookings paid on Ctrip.

Do my Ctrip Points ever expire?

Ctrip Points are valid for two years. For example, if you checked out a hotel on 2 December 2014 and received 800 Ctrip Points, these 800 Ctrip Points will expire on 31 December 2016.

How do I earn more points?

In addition to earning points for flight and hotel bookings, keep an eye out for any promotional events which reward extra points.

For further details, please call us on 400 828 8966 (within Mainland China) or (+86 21) 3210 4669 (outside Mainland China). You can also email your queries to e_service@ctrip.com.

Contact us

Email
Mainland China:
400 828 8966
Other locations:
(86 21) 3210 4669