Every time you book with Ctrip online or by phone, you earn Ctrip Points which can be redeemed for great rewards, from free hotels stays and domestic flights to mobile phones and tour packages. Check our FAQ for details on how Ctrip Points are accumulated.

1. All rewards are subject to availability and we often update our reward selection. Ctrip must confirm all reward requests.

2. You can check out the latest reward online at Ctrip's English site, but at present you cannot redeem points for rewards on the English site. There are three ways to redeem your points:

• Go to the Ctrip Chinese website to redeem online.
• Fax a copy of your passport to (86 21) 5218 9126. Include your Ctrip user ID, a request for the reward you want, and how many points you would like to redeem. For delivery, please provide your complete address in Chinese characters, the receiver's name, mobile phone number and email address.
• Email a scanned copy of the account-holder's passport to eservice@ctrip.com Include the receiver's name, account name, Ctrip user ID, reward request, complete address in Chinese characters and mobile number.
• Rewards ONLY can be sent to addresses within mainland China.
• You don't need to provide your address to redeem the free room nights、free flight tickets、free vacation packages、vacation vouchers and Project Hope rewards.

3. If you have any problems with your reward or the redemption process, please contact Ctrip at 400 619 9999(Mainland China), (86 21) 3210 4669(International).